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Short Term Rental Management
Surge offers local full service vacation rental management for busy vacation rental owners.
The Surge Advantage
Surge’s founder Humberto is from Texas. The properties under management are all from Texas. The ground teams are all long-term connections built on the ground through operating homes and finding the best. Even the website is all about Texas. It’s simple, if you want results go with local Airbnb property management.
Full-service management for your vacation rental, means you can own and operate a vacation rental stress-free. We handle property setup, guest communication, cleaning, restocking and ultimately reporting the results back to you. The only thing you need to do is pay the taxes on all the money you’re earning!
We have had exactly zero customers leave after starting with us since our founding. That gives us the latitude of offering our owners better terms on their contract with fewer restrictions. We only sign the homes we are confident in operating well, because a happy owner is a long-term customer.
Most property managers have a toll-free line that always rings to voicemail or worse one of those AI-chatbots that seem to give you nothing but links and incorrect answers. We believe if you want to call, someone should be there to answer, that means when you call a person answers, every single time.
We get your listing distributed, we have the top experts in the country on listing optimization, ensuring that potential guests see your listing first and more often than all the other homes out there. This results in more bookings, higher revenues and increased property value for you. Remember when you win, we win!
From residential real estate sales through Airbnb acquisition and management Humberto and his team have done it all. This means the team at Surge has decades of combined experience across real estate, operations, and professional management. Our goal is simple, we want to have all of the best properties in Texas under management, that means we need the best team to do that!
The Surge Advantage
Why choose Surge?
Surge is local Airbnb management that’s reliable, affordable and the best for your property.
Cost
Guest Communications
Host Communications
Insurance
Contract
Other Property Mangers
Cost
Guest Communications
Host Communications
Insurance
Contract
Surge is geared towards maximizing potential
Be at ease with the knowledge that your vacation rental is being optimized to its fullest potential.
+10-30%
150M
4.9
7+
ONE
Unlock your home’s potential
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(281) 612-4152
What’s Being Said About Surge
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FAQ
Does Surge Property Management allow pets in its short term rentals?
Surge Property Management leaves that decision to the property owner. While allowing pets can be a big perk for some guests, Surge does not have any requirements for the property owner to allow it. Service animals are a different case. Surge is prohibited to refuse a reservation, charge pet fees, hold guests to different rules, apply differential treatment or use discriminatory language if a guest is accompanied by a service animal. A guests service animal must not be out of control, un-housebroken, left alone at the listing without prior approval, allowed into areas that are considered unauthorized by the guest and allowed in a public space without being harnessed, leashed, or tethered and not under the guests control.
Do I get access to an owner portal?
Surge Property Management has a tech leading owner portal to keep its property owners in the loop, instead of on the outside looking in. In the owner portal you can reserve days for personal use, see pending reservations, nightly pricing rates, owner statements, expense receipts, guest messaging and more!
Do you screen the guests that are staying in my property?
Our intelligent Guest Screening technology allows us to screen vacation rental guests before they enter your property, making it easier to keep bad guests out. We proactively assess the risk posed by each guest, through legal, non-discriminatory checks. Guests will be asked to submit some personal details including their name, date of birth, physical home address and contact details. We then verify by having the guest take a live selfie and submit a photo of their ID(either a drivers license or passport). This information will then be processed to determine the true identity of your guest, including whether the ID is fraudulent and if the provided details match those on the ID. This process will generate a risk report for us to review before the guest arrives.
Do you provide insurance for guest damages?
We partner with the premier provider of short term rental protection also offering guest screening and comprehensive insurance coverage. Our partner brings confidence and peace of mind to both Surge Property Management and its clients(homeowners). Our third party partner has protected over 60 billion in homeowner liability coverage and 1 million guest nights. Ask your Surge sales representative for more details.
What happens if there is guest damage to my property?
Each guest is required to make a $500 security deposit. Any damage above $500 we are able to document, submit, and follow a claim through on your behalf with our short term rental insurance partner covering up to $5,000,000.
How does Surge compare to a national provider like Vacasa?
While both Surge and Vacasa both have a full service model designed to be hands off from the property owner, Surge stands out above the rest by being more intentional and selective with the properties we decide to accept into our management portfolio. This allows us to give the required attention to the properties we manage instead of just "setting it and forgetting it" like the other property managers do. Once you go onboard with them you just become another number.
Does Surge handle the maintenance of the vacation rental?
Yes, Surge is able to handle any property maintenance(including hot tub & pool) for your property. We have a large network of service providers, additionally, if you have a preferred vendor we can assign and coordinate maintenance with them as well.
What services does Surge Property Management offer?
Surge is a full-service property manager and provides the following service to property owners:
- Listing creating and management across multiple channels
- Calendar management
- Cleaning
- Laundry
- Restocking
- Maintenance
- Dynamic Pricing
- Lock automation
- Guest Portal
- Owners Portal
- Listing optimization
- Photography
- 24/7 guest communication
- Check-in/out support
- and more!
Is Surge Property Management a Superhost on Airbnb?
Yes, Surge Property Management is a Superhost on AirBNB. Airbnb defines a Superhost as a Host who goes above and beyond to provide excellent hospitality. Guests can easily identify a Superhost from the badge that appears on their Airbnb listing and profile. Superhosts have more visibility and earning potential.
How and when do I get paid?
Surge Property Management initiates ACH payment to its property owners once a month by the 10th day of the next month. Along with the ACH deposit sent to you, you also receive a highly detailed statement for review.
Are there any hidden fees?
Surge Property Management has the most transparent pricing in the industry. Our property owners are our Partners in business which is why we hold transparency at a very high standard. With your monthly statements you will be able to trace every dollar from when the guest paid for their reservation to when it was deposited into your bank account. Contact your Surge sales rep for a personal walk through of our statement structure.
Can I still use my property?
Yes of course. The biggest perk of a vacation rental is still retaining personal use of the property for your personal use. Inside of our Owner’s Portal you can reserve days for personal use.
How do you market my property?
We list your property on the major platforms like Airbnb, VRBO, Booking.com, Google Vacation rentals and more! We also allow direct bookings very popular among returning guests. Our integration technology is second to none and was awarded the following:
- Airbnb Preferred + Software Partner
- VRBO Elite Partner
- Booking.com Premier Connectivity Partner
How do you handle complaints or disputes?
We aim to resolve issues quickly and fairly, protecting both the guests and the property owner’s interests. We mediate disputes and ensure a smooth resolution process.
How do I get started with your service?
Contact us to schedule a consultation. We'll discuss your property, our services, and how we can help you achieve your rental goals.
How do you handle waste management?
We coordinate with local services to ensure proper waste disposal and recycling, maintaining cleanliness and environmental responsibility.
What safety measures do you implement?
We ensure the property has functional smoke detectors, carbon monoxide detectors, fire extinguishers, and complies with all local safety regulations.
What does Surge’s full service property management mean?
Surge's comprehensive property management service allows property owners to be completely hands-off with the daily operations of their Airbnb properties. Surge takes care of all the daily tasks, including listings, guest interactions, cleanings, restocking, and maintenance, ensuring a stress-free experience for the property owner.